This week, David from our team delivered a cyber security awareness training session for one of our long-standing Brisbane-based transport clients. We’ve been supporting their IT infrastructure for over a decade, and like many Australian businesses, continue to navigating ever increasing cyber risks alongside growing compliance demands from insurers.

To help meet the requirements of their cyber liability insurance, this particular session was delivered via Zoom and covered a wide range of real-world cyber threats and security best practices. The session wasn’t just a tick-box exercise—it was an engaging, interactive training tailored to their team’s needs.

What made this session particularly effective was the high level of staff engagement. Team members asked thoughtful questions during the presentation and the follow-up Q&A, expressing concerns about how to safeguard both company data and their own personal information—something that matters more than ever as the lines between work and personal tech continue to blur.

What Our Cyber Security Awareness Training Covers

Every training session we run is tailored to your business, but we always make sure to cover the most relevant and current cyber threats. Our goal is to ensure your staff walk away better informed, more confident, and ready to take a proactive role in protecting your business.

Here are just some of the topics we typically cover in a session:

These sessions aren't just about ticking a compliance box—they're about building real-world confidence among your team. We adjust our content to suit your industry, business size, and any prior incidents you've experienced.

Common Staff Concerns 

Every team is different, but we often hear similar questions during our sessions—especially from those who are trying to do the right thing but aren’t sure what the safest option is. During this recent training, some of the great questions David received from participants included:

• "Is it safe to use NFC tap-and-go cards, and how do I protect them?" – We discussed the pros and cons of NFC technology, and why RFID-blocking wallets can be a helpful extra layer of protection.
  
• "Can scanning a QR code really be dangerous?" – Yes, especially if the code is from an unknown or suspicious source. We explained how cybercriminals can replace real QR codes with malicious ones, especially in public places such as restaurants or on public transport.
  
• "I’m often asked to enter personal details into websites—how do I know if they’re legit?" – This led to a discussion about checking URLs, using browser security features, and being cautious with unsolicited requests.
  
• "How can I manage all my passwords securely without writing them down?" – A great question that gave us the chance to introduce password managers and explain how they work.
  

These kinds of questions show exactly why training is so important—not everyone works in IT, but most people want to stay safe online. Our sessions create a comfortable space where staff can ask anything, no matter how small it seems, and walk away with useful, practical knowledge.

A Practical Approach to Cyber Awareness

At the end of the session, we distributed a number of resources to our client for future use and education, particularly for staff who were unable to attend the session or for new starters. These included:

• A PDF copy of the presentation
• A link to the Zoom recording 
• A quick-tip sheet on how to stay safe online—essentially a cybercrime-fighting cheat sheet.
  
• A selection of A3 and A4 posters designed to be displayed in the office. These posters aren’t just eye-catching reminders—they also help satisfy compliance requirements for many cyber insurance policies.
  

Fun fact: some insurers specifically ask if your team has access to visible cyber awareness material. These posters help you confidently tick the “yes” box.

Why Is Cyber Security Training for Staff So Important?

Cyber security training is one of the smartest investments you can make in your business. Why? Because your people are often the first line of defence—and unfortunately, sometimes the weakest link—when it comes to protecting your company from digital threats.

Here are five key reasons why cyber awareness training for staff is absolutely essential:

Reduce the Risk of Human Error

Most cyber incidents aren’t caused by sophisticated hackers smashing through firewalls. They’re caused by someone clicking a dodgy link, entering credentials on a fake login page, or falling for a cleverly crafted scam email. In fact, according to the Australian Cyber Security Centre (ACSC), over 90% of successful cyber attacks start with human error.

Training gives your team the awareness and confidence to recognise red flags—before it’s too late.

Meet Insurance and Compliance Requirements

Cyber liability insurance is becoming more common (and more necessary) for Australian businesses, especially in industries that handle sensitive client data. But many insurers are now asking tougher questions before issuing or renewing policies:

• Has your team undergone recent cyber training?
  
• Are there documented procedures for handling threats?
  
• Do you display cyber awareness materials in the workplace?
  

Regular staff training helps you meet these obligations, avoid exclusions, and even reduce your premiums.

Protect Your Business Reputation

A single breach can seriously damage your reputation and customer trust. Whether it’s stolen client data or an email scam that sends dodgy messages from your domain, the impact can be lasting. Clients might question your professionalism—or worse, take their business elsewhere.

Cyber training equips your team to be part of the solution, helping to prevent those damaging incidents before they happen.

Create a Culture of Security

When security becomes part of your workplace culture—not just an IT policy—your whole business becomes safer. Regular training fosters a proactive mindset where staff:

• Feel confident asking questions if something looks suspicious
  
• Take personal responsibility for protecting company data
  
• Encourage best practices among their colleagues
  

Security-minded teams are more resilient and far less likely to fall victim to scams or mistakes.

It’s Not About Scaring People

We believe cyber security training shouldn’t be dry, overly technical, or scary. Our goal is to make the topic approachable and relevant to real-world business scenarios.

Staff shouldn’t walk away feeling overwhelmed—they should feel equipped. That’s why we focus on practical tips, everyday examples, and simple language that makes sense whether you're in HR, accounting, customer service, or operations.

We also offer tailored sessions depending on your industry, compliance needs, or past experiences with cyber threats. For example, if you’ve already had a phishing incident or data breach, we can help your team understand exactly what went wrong—and how to prevent it happening again.

Training Is Cheaper Than Recovery

Let’s be honest—cyber incidents aren’t just disruptive, they’re expensive. The cost of downtime, data recovery, reputation management, and compliance investigations can cripple a small business.

On the other hand, the cost of cyber awareness training is modest and predictable. In most cases, it pays for itself many times over by helping you avoid even one successful attack.

Ready to Equip Your Team?

We offer cyber training as a stand-alone service, available to businesses across Australia. Whether you’re in Brisbane, Melbourne, Sydney, Perth or regional areas, we can deliver expert-led training via Zoom or in person.

If you’re interested in running cyber security training for your staff - no jargon, no pressure—just practical advice from a local team who knows what Aussie businesses face every day, give us a call on 1300 778 078